GDPR Information

Data Controller

Moor-orbit is the data controller responsible for your personal information. We are committed to complying with the General Data Protection Regulation (GDPR) and UK data protection laws.

Your Rights Under GDPR

As a data subject, you have the following rights regarding your personal data:

Right to Access

You have the right to request copies of your personal data. We may charge a reasonable fee for additional copies beyond the first request.

Right to Rectification

You have the right to request correction of any information you believe is inaccurate or incomplete.

Right to Erasure

You have the right to request deletion of your personal data under certain circumstances, such as when the data is no longer necessary for the purposes it was collected.

Right to Restrict Processing

You have the right to request restriction of processing your personal data under certain conditions.

Right to Object

You have the right to object to processing of your personal data where we rely on legitimate interests as the legal basis.

Right to Data Portability

You have the right to request transfer of your data to another organisation or directly to you under certain conditions.

Right to Withdraw Consent

Where we process your data based on consent, you have the right to withdraw that consent at any time.

How to Exercise Your Rights

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month, though this may be extended by two additional months for complex requests.

Data Processing Activities

We process personal data for the following purposes:

• Providing property consultation services
• Communicating with clients and prospective clients
• Managing enquiries and service requests
• Improving our services and website functionality
• Complying with legal obligations

Legal Bases for Processing

We process your data under the following legal bases:

• Consent: When you voluntarily provide information through forms
• Contract: When processing is necessary to provide services you have engaged
• Legitimate Interests: When necessary for our business operations that do not override your rights
• Legal Obligation: When required to comply with laws and regulations

Data Retention

We retain personal data only as long as necessary for the purposes outlined or as required by law. Specific retention periods depend on the nature of the data and legal requirements.

Data Security

We implement appropriate technical and organisational measures to ensure data security, including:

• Encryption of data in transit and at rest
• Access controls and authentication measures
• Regular security assessments and updates
• Staff training on data protection

International Transfers

We do not routinely transfer personal data outside the United Kingdom. If such transfers become necessary, we ensure appropriate safeguards are in place.

Automated Decision Making

We do not use automated decision-making or profiling that produces legal effects or similarly significant effects on individuals.

Complaints

If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection.

ICO contact information:
Website: www.ico.org.uk
Helpline: 0303 123 1113

Contact Our Data Protection Officer

For questions regarding data protection or to exercise your rights, contact us at: [email protected]